Atmaca Electronics Ind. and Trade INC. as a manufacturer, we are committed to establish better relations with our customers in line with the requests, follow all legal requirements in order to improve our communication, and take into account the economic situation, to resolve any issues we receive, provided that our employees and stakeholders are included in the process, to improve our product and service quality in line with the following basic principles in all our products, services, and similar activities in the electronics sector in which we operate.

A. Accessibility: Installation, technical support, breakdown and repair, product tracking, complaints, and suggestions can be reported to our call center, e-mail address, website, and social media accounts.

B. Transparency: Our customers can check the status of their applications through the call center and the website.

C. Responsiveness: During business hours, our customers can access product status from our call center, and outside of business hours, they can access it through our website. We also reply the next day with information on received calls outside of office hours.

D. Objectivity: Complaints and suggestions are considered objectively and without prejudice.

E. Confidentiality: Information received from the customer is not transmitted to any department or to third parties.

F. Customer Orientation: Great care is made to satisfy the expectations of our customers, whose satisfaction we seek to achieve in a timely manner while complying to business policy and laws, and to preserve their rights.

H. Fee: When considering suggestions and complaints, our client is not charged a fee.

I. Continuous Improvement: With the continuous improvement mindset, we aim to do our best for improved process management by considering every client complaint as a valuable chance for R&D.

Atmaca Electronics Ind. and Trade As Atmaca, within the framework of legal conditions and company policy, without compromising the principles of impartiality, objectivity, accessibility, and confidentiality by our end customers and dealers, dealers and chain markets, and TS ISO 10002, our main goal is to turn all of the suggestions and dissatisfactions that our customers can easily convey via our 0850 886 80 80 line and other communication ways regarding our products, activities, and processes of handling requests from our customers in the electronics sector we serve, into customer satisfaction. In order to prevent recurrence of dissatisfaction, we commit to carrying out the necessary improvement work within the cycle of planning, implementation, control, and continuous improvement, using a customer satisfaction-oriented approach. As one of the leading players in the sector, we have committed to meeting the demands of our customers at the highest level with the most innovative methods, fully complying with confidentiality rules by being transparent and flexible in service delivery, evaluating all positive and negative customer feedback in order to improve our services and provide better services, and adhering to all relevant sectoral, national, and international legislation and standards. According to the ISO 10002 Customer Satisfaction / Complaints Management System, all types of suggestions, complaints, demands, and objections are communicated to the customer within working hours on the same day, and feedback is provided with a solution proposal within 3 working days at the latest.